Knowledge and Perception of Health Professionals on Medical Billing Procedures at Rivers State University Teaching Hospital, Port Harcourt

Abstract

This study examined the knowledge and perception of health professionals on medical billing procedures at the Rivers State University Teaching Hospital (RSUTH), Port Harcourt. The purpose was to assess healthcare professionals’ understanding of billing processes, evaluate their perception of fairness and transparency, and determine how these influence administrative efficiency and patient satisfaction. A descriptive cross-sectional design was used, involving 180 respondents comprising doctors, nurses, pharmacists, and administrative staff. Data were collected using structured questionnaires and analyzed with descriptive and inferential statistics using SPSS version 26. Findings revealed that while most respondents had moderate knowledge of billing protocols, significant gaps persisted regarding coding procedures and insurance claim management. Perceptions were largely positive toward billing necessity but critical of transparency and patient communication. Results indicated that professional knowledge significantly influenced perception (p < 0.05). The study concludes that adequate knowledge and positive perception among healthcare professionals are vital for improving the billing process and enhancing institutional credibility. Recommendations include continuous billing education, digital billing training, and establishment of a transparent feedback system for all healthcare staff.